Responsibilities

• Confer with customers by phone, email and live chat in a timely, friendly and professional manner and provide information about products and services, take and enter orders, and obtain details of inquiries or comments.
• Build a rapport and long-lasting relationship with customers and provide innovative solutions to their needs and challenges along with exceptional customer service experience.
• Collaborate with internal functions to ensure customer requests and questions are handled appropriately and promptly.
• Take ownership of customer database; research accounts, identify key players and generate interest
• Solicit with commercial team sales leads from customer phone calls.
• Assist with marketing data collection and campaigns.
• Perform customer support projects and other duties assigned.

Please click the apply now link for more information.