Careers

• Work with Associate Director for Membership and Business Development to design and execute campaigns
• Work with wider team to ensure that lead capture through all channels (website, online communications, printed collateral, events, networking etc.) is comprehensive and provides the information necessary for effective follow up
• Work with Associate Director for Membership and Business Development and Business Development Manager to develop schedules for following up on new member leads and tracking success rates
• Work with contacts at our business solutions partner programmes to develop these schemes further – maximising membership benefit and income for BIA
• Work with Membership team to ensure any issues with renewing members are addressed promptly and to a satisfactory conclusion
• Work with Events team to develop sponsorship leads and to help embed relevant administration
• Gain a strong understanding of all BIA activities/initiatives in order to present the benefits and opportunities of BIA membership to potential and existing members in a professional manner 
• Attend relevant industry and BIA events (UK & overseas) to network and to promote the benefits of BIA membership and build a professional network of contacts. This will include occasional evening and weekend work.
• Regular visits to BIA members offices and external events throughout the UK where appropriate
• Get to know the membership base, and communicate effectively and professionally with member contacts
• Effectively monitor revenue targets (and related budgets) and produce relevant status reports through Dynamics
• Work with Membership team to monitor and keep membership data up to date at all times
• Provide administrative support where needed across the Business and Development and Membership function, and the wider team.

Essential demonstrable skills:

• Efficient and confident networker
• Strong desire to work for a mission driven and purposeful organisation
• Energetic, personable and determined but sensitive approach to uncovering and converting sales and upsell opportunities
• Conscientious and willing to adapt and be flexible
• Ability to grasp and convey a membership/service/NFP based offering
• Professionalism and ability to confidently liaise with decision makers
• Attention to detail
• Excellent presentation skills and written communications
• Experience in using all standard Microsoft programmes
• A self-starter who can work independently and as part of a team
• Proven ability to get to grips with complex subject areas quickly
• Experience of using CRM databases in relation to contact management or sales leads
• Evidence of achieving revenue and/or retention targets
• Degree-level education or equivalent

Desirable skills:

• Ideally 1- 2 years’ experience in consultative sales, business development or membership engagement (including closing sales and understanding CRM principles)
• Experience of using Microsoft Dynamics for contact management or sales leads
• Life science background
• Experience from working within a not-for-profit/trade association

Event Manager will:

• Establish budgets for agreed events and agree with Head of Events
• Deliver these events to agreed budgets
• Work with Head of Events and Programme Manager to create sector-leading agendas and attract the best speakers
• Independently manage the selection of venues and online platforms (to spec and to budget) and relationships with all relevant suppliers (platform and app providers, caterers, contractors, equipment suppliers)
• In collaboration with Marketing team, establish branding for events and roll out across online and print collateral
• In collaboration with the Marketing team, plan and deliver marketing campaigns for agreed events, including drafting email communications and producing engaging copy to drive interest and registrations
• Report regularly to Head of Events and BIA forums on progress with events launches, delegate recruitment, logistical plans and event contribution
• Produce project plans where relevant and be ‘on the ground’ to manage these.  Alternatively, to delegate sensibly and as agreed to other BIA staff
• Delegate management – to accurately manage delegate lists, joining instructions and answer queries
• Responsible for securing and managing event sponsors to meet income targets, with support from the Head of Events and wider BIA team to ensure the financial success of each event
• Fulfilment of event and annual supporter expectations
• Manage post-event evaluation, and work with team members to address feedback and improve the event experience for delegates in a sustainable and ongoing way
• Manage event content, pages and microsites on the BIA website
• Accurately and systematically manage events functionality and bookings through our Event Management Software (Eventfolio) and MS Dynamics database
• Assist and support other events team members with the running of BIA events

Essential:

• Degree or equivalent with absolute minimum three years’ experience in managing events
• Excellent organisational skills, able to work under pressure and within tight timelines
• Ability to confidently liaise with contacts at all levels
• Excellent oral and written communications
• Experience in using all standard Microsoft programmes and managing online events booking functionality is essential
• Experience of working with an online content management system (website management)
• Experience of managing both live and virtual events is essential (e.g. Zoom webinars)
• A self-starter who is able to work independently and collaboratively as part of a team
• Meticulous attention to detail and methodical approach to work
• Problem solving, solutions-driven attitude
• Proactive approach in offering assistance when required

Desirable:

• Experience of using Microsoft Dynamics and online webinar platforms
• Interest in life sciences and/or politics/public affairs
• Experience of working in the membership or trade association sector
• Experience of working with Corporate Members and Sponsors